Support

We're Here to Help

Reach out to our support team any time — via phone, email, or the contact form.

Support ChannelAvailabilityResponse Time
Phone SupportMon–Sat, 9 AM – 7 PMImmediate
Email Support24/7Within 24 hours
On-site VisitBy appointmentWithin 2–3 business days
Critical Issue Hotline24/7Priority
Contact Support →
FAQs
Frequently Asked Questions
Answers to the most common questions — search below or browse the list.
Is there a setup fee for the Cloud plan?+

No, the Tredus ERP Cloud base plan has no one-time setup fee. Only certain add-ons like FBR Integration include a one-time setup charge.

Can I upgrade my plan later?+

Yes, you can add more users, warehouses, POS terminals, SKUs or full modules like Manufacturing and HR & Payroll at any time from your account.

Is my data backed up?+

Yes, all Cloud plan subscriptions include a weekly automatic backup of your business data.

Do you offer on-site support?+

Yes, on-site visits are available for Rs. 5,000 per visit plus travel charges.

Which payment methods are accepted?+

We accept bank transfer, JazzCash and EasyPaisa for all subscription and add-on payments.